Terms & Conditions & GDPR

General Terms & Conditions

For using the services provided by Chronotech Ltd.


1. This document contains the General Terms and Conditions according to which Chronothech Ltd. provides services to its users/customers through its Internet store /site https://chronotechltd.com/. These terms are binding on all users. By placing a check mark in the empty box next to "I have read and agree to the General Terms and GDPR, which is visualized when preparing the order in Step 5: "Method of payment ", the user agrees, fully accepts and undertakes to comply with these General Terms and Conditions.

2. The identification of the user/client for the purpose of reproducing his/her statement of acceptance of the General Terms and Conditions as well as of the order placed is carried out through the log files stored on the server of https://chronotechltd.com where the user's IP address as well as any other information is kept for identification.

3. The products seen on https://chronotechltd.com do not constitute a legally binding offer. They are rather a demonstrative online catalog describing the merchant's product line.

4. After clicking on the button "complete the order", users agree to purchase the goods located in the basket. This action is legally binding. The customer receives confirmation of the order and upon receipt of this confirmation, the contract is considered to be concluded.

5.Chronotech Ltd has the right to refuse delivery of a confirmed order when the goods are not available. In case of lack of stock of the requested product, within the working week, Chronotech Ltd shall notify the user/customer of its depletion by sending a message to the e-mail address specified by the user or to the specified telephone number. In the event that a transfer is made to the trader’s account, the customer will be able to choose between a refund of the prepaid amount or a reorder of products available on stock.

6. The contract language is Bulgarian, and payments will be made in Bulgarian currency BGN, including VAT.


7. The user/customer bears the entire risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, Chronotech Ltd.is released from this risk, which is transferred to the user/customer. Chronotech Ltd. is not responsible for delay in delivery when courier, forwarder or other supplier causes it.

8. Immediately after delivery, the goods should be carefully inspected by the user/customer or a person authorized by him. Any damages, shocks and other damages should be reported immediately to Chronotech Ltd. In the event that it is found that, there is damage that occurred during the transportation of the goods, Chronotech Ltd is not responsible for the warranty service of these goods. In case where Chronotech Ltd. has set in written a specific date and time for delivery, the statement is binding. If when submitting the order the address, contact person and/or phone number are incorrectly specified, Chronotech Ltd. is not bound by any obligation to fulfill the order.

8a. When handing over the goods, the accompanying documents are signed by the user/client or a third party. A third party is considered anyone who is not the holder of the order, but accepts the goods for delivery and is at the address specified by the customer.

In the case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the Customer owes payment of the costs of delivery and return of the goods. In the event that the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, Chronotech Ltd. is released from its obligation to deliver the goods requested for purchase.

8b. When the delivered goods clearly do not correspond to the ordered goods and this can be established by a simple examination of them, the customer may request the replacement of this delivery with products corresponding to the purchase request made by him within 24 hours of receiving of the shipment.


Chronotech Ltd. offers a warranty document to its customers for a given purchased item, if such a document is provided by the manufacturer of the item. The document describes: address and phone number of the authorized service centers of the purchased product, the warranty conditions of the respective service centers or manufacturers, warranty period of the product purchased by the user/customer.


9. The prices indicated on the site do not include packaging and transportation to the recipient. The cost of this service is as per the rates of the courier services and is paid by the user/customer. Transport within the city of Ruse is free. In case the goods are sent outside the territory of the Republic of Bulgaria, the user/customer should pay all customs etc. export related charges.


10. The user/customer has the opportunity to view and after registration or submission of all necessary data according to item 14a (below), to order the announced goods on the Chronotech Internet store.

11. The user/customer has the right to be informed about the status of his order.

12. The user/ customer bears full responsibility for the protection of his username and password, as well as for all actions that are carried out by him or a third party using the username and password. The User is obliged to immediately notify Chronotech Ltd. of any case of unauthorized access using his username and password, as well as whenever there is a risk of such use.

13. The user is obliged to pay the price of his order according to the announced on Chronotech’s website method.

14. Every user, regardless of whether he is a Chronotech’s customer, when using the services undertakes the following obligations:

• not to violate and respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;

• not to harm the good name of another and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious enmity;

• not to violate others' property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;

• to comply with Bulgarian legislation, applicable foreign laws, rules of morality and good manners and Internet ethics when using the services provided by Chronotech;

• to immediately notify Chronotech Ltd. of any case of committed or discovered violation when using the provided services;

• not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses"), computer codes, or materials designed to interrupt, hinder, disrupt or limit the normal functioning of computer hardware or software or telecommunications facilities, or intended for unauthorized penetration or access to foreign resources or software;

• not to commit malicious acts;

• to indemnify Chronotech Ltd. and all third parties for all damages suffered and lost profits, including any costs and attorneys' fees paid, incurred as a result of claims brought by and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, disclosed to third parties or made available through https://chronotechltd.com/ in violation of the law, these General Terms and Conditions, Good manners or Internet ethics;

14a. The customer undertakes to indicate an accurate and valid telephone number, delivery address and email address, to pay the price of the goods, to pay the costs of delivery when the same is not free and to ensure access and the possibility of receiving the goods. In the event that it is not explicitly stated that the delivery is free, it is considered paid.

15. Deadline for refusal / replacement of the order

If you are an individual customer, you have the right to cancel an order free of charge, without giving reasons, within 14 days. During this period, you can also replace the product you ordered with another one.

The period for refusal and exchange is 14 days, counted from the date of conclusion of the contract when you ordered a service from us, respectively from receipt of the goods - when ordering goods.

Notification of refusal/substitution request:

In order to exercise your right of withdrawal or your right of replacement, it is necessary to notify us of your name, address, telephone number and e-mail address, as well as of your decision to withdraw from the contract or replace the order by an unequivocal statement (e.g. a letter , sent by post or e-mail). You can do this in one of the following ways:

▪ by calling the phone: +359 888 111 873 or +359 888 343 521;

▪ via email at office@chronotechltd.com

▪ by letter with return receipt to the address: Chronotech Ltd, 8 Vidin Street, 7012 Ruse

If you inform us online, we will send you in a durable medium (e.g. by e-mail) a message confirming receipt of the refusal/request of replacement.

In order to meet the deadline for withdrawing from the contract or replacing the ordered goods with another, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the deadline for withdrawing from the contract.

16. Conditions for returning goods in original packaging and condition:

• Original packaging. The most important thing when returning a product that was purchased online is that it be in its original packaging. It must not be damaged or altered (not painted over or replaced with another of the same size).

• Condition of the goods. In order to be entitled to a return of a product, it must be in the same condition as it was received. It must not be damaged and, in the best case, even used. If it has been used, it must not have been altered or have no signs of use. For example, the conditions for returning a laptop would depend on the conditions of the merchant if it has already been unpacked, even if it has not been used yet (provided there are no other defects).

• Labels and markings. All labels, stickers, markings and other signs on the goods must be intact upon receipt.

• Accessories and additional parts. All items other than the main one included in the package with the product must be returned with it. However, when negotiating a partial refund, there may be a condition that mentions the retention of some of the accessories or additional parts.

Within 14 days of receiving proof of returned goods or at the latest until they are received back, Chronotech Ltd. is obliged to refund the amounts paid by his customer, minding that the cost of the transport is not subject to the contract for the purchased goods and remains at the expense of the consumer.

Chronotech Ltd. is obliged to refund the amounts through the means/method of payment used by the usee when making the purchase. Exceptionally, it can also be done by an alternative route, but only if this is not related to costs for the customer and if the customer has given his express consent to this.


17. Chronotech Ltd does not have the obligation and the objective opportunity to control the way users use the services provided.

18. Chronotech Ltd has the right, but not the obligation, to save materials and information located on the server of https://chronotechltd.com/

19. Chronotech Ltd has the right at any time, without notifying the User/customer, when the latter uses the services in violation of these conditions, as well as at the discretion of Chronotech Ltd to terminate, stop or change the services provided in connection with the use of the site. Chronotech Ltd shall not be liable to users and third parties for damages suffered and lost benefits resulting from the termination, suspension, modification or limitation of services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used , recorded or made available through https://chronotechltd.com/

19a. Chronotech Ltd, after receiving the payment, undertakes to transfer to the user/customer the ownership of the goods requested for purchase by him, to deliver the requested goods on time, to check the technical condition of each item before it is sent (in case this is possible , without breaking the integrity of the package).

20. Chronotech Ltd shall not be liable for damages caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, consultations or assistance provided by Chronotech Ltd 's specialists and employees in connection with the use of the services by users does not give rise to any responsibility or obligations for Chronotech Ltd. The company is not responsible if the information provided by the manufacturer about the product is incorrect.

21 Chronotech Ltd has the right to collect and use information relating to its users/customers, regardless of whether they are registered.

22. The information under the previous article can be used by Chronotech Ltd, except in case of express disagreement of the User, sent to the following e-mail address office@chronotechltd.com. Chronotech Ltd collects and uses the information to improve the services offered. All purposes for which Chronotech Ltd will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.

23. Chronotech Ltd is not responsible for failure to fulfill its obligations under this contract in the event of circumstances that Chronotech Ltd did not foresee and was not obliged to foresee - including cases of random events, problems in the global Internet network and in the provision of services beyond Chronotech Ltd control.

24. Chronotech Ltd has the right to install cookies on users' computers. Cookies are text files that are saved by the Internet page on the User's hard drive and allow the recovery of information about the User, identifying him and allowing the tracking of his actions, the Internet pages he visits, the hyperlinks he uses, the information that he uses and records and others.


25. Chronotech Ltd guarantees its users/customers the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions. Chronotech Ltd protects the personal data of the user/customer, which became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the User has provided incorrect data. In compliance with current legislation and the clauses of these General Terms and Conditions, Chronotech Ltd may use the Customer's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.

25a Chronotech Ltd undertakes not to disclose any personal data about the Customer to third parties - government bodies, commercial companies, individuals and others, except in cases where he has received the express written consent of the Customer, the information is required by government bodies or officials who are authorized under applicable law to request and collect such information. Chronotech Ltd is obliged to provide the information under the law.


26. The General Terms and Conditions may be changed at any time by Chronotech Ltd, who has the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. Chronotech Ltd undertakes to notify the User of the changes in the General Terms and Conditions, by publishing a message about the changes in a prominent place on its website and giving sufficient time to become familiar with them. In the given period, if the User does not state that he rejects the changes, he is considered bound by them. In the event that the User states within the given period that he does not agree with the changes, Chronotech Ltd has the right to immediately stop or terminate the provision of services to the User.


27. "User/customer" means anyone who has loaded the website /site name/ on their computer.

28. "Order" means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/consumer.

29.The online store https://shop.chronotechltd.com/ is owned by the Chronotech Ltd.

30. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to new circumstances, will be resolved by the competent court for registration of Chronotech Ltd, in accordance with Bulgarian legislation.


Chronotech Ltd, 8 Vidin str., 7012 Ruse, Bulgaria, VAT: BG201346530